Thursday, January 16, 2014
Maybe go back to typewriter if you can find one
Have you ever had to deal with Microsoft directly, as in phone calls redirected all over the world?
Well, all I wanted to do was send an article to The South Reporter which was written in Word 2010. Computer told me I had to buy it! Hello? It’s been on my computer for ages, why do I have to buy it? I was given three choices, I had bought it and to install it (no), I wanted to buy it (didn’t but appeared I had to) and some other choice which didn’t apply. So, I checked buy Office 2010. Charged it to my credit card. Had to give my e-mail address and here’s where all h--- broke loose.
I had stupidly combined two elements of my two e-mail accounts, resulting in an invalid e-mail. So, I could not use Word 2010. Checked with my credit card company and, sure enough, the charge had gone through.
Duh! The nice lady at the card company gave me Microsoft’s accounting number so I could find out what was going on. Didn’t realize at the time my mistake. So I called Microsoft.
Well, got some foreigner and tried to explain to him I was trying to buy 2010. He asked where I bought it. I told him Mississippi. He wanted to know where that was! I told him the United States; he still wanted to know where that was; I told him the southern United States. Still no clue. I asked him where he was located and he said South America. Why was I connected to some yahoo in South America? I asked him to connect me to someone in America.
This time got some nice woman who spoke regular English and explained to her that I was trying to get Word 2010. She said Word 2010 was out of date and I would have to buy the Office 365 which is what the computer kept telling me. She supposedly switched me to accounting.
Got another foreigner. but one who could speak passable English and I explained once again the problem. This time I was told that my e-mail address was wrong and told me what I had done. I said, OK, cancel the sale and re-charge it and use my correct e-mail address. No problemo!
Ha! To make a long and painful story short I got switched around to many people, most of whom spoke some version of English that I mostly couldn’t understand, until I got connected to Sarah who also spoke accented English but at least understood me and the problem. Understanding her was another matter but we muddled through. Sarah said she was in Asia! I was too exhausted to ask where and really didn’t care.
So, finally, after about four hours of being put on hold, given numerous security codes for what I talked about to numerous people, wonderful Sarah got the old charge cancelled, got a new card charge for Office 365 charged, got the new Office thingy installed for me (I was an incapable mess by that time) and assured me I was good to go.
This was Christmas Eve day and we finally concluded about quarter to five, which meant I missed our Christmas Eve service at 5 p.m., but I hope the church had a good crowd.
Now I have to check with the credit card company to be sure the old charge has been cancelled and the new charge is on record. With all the holidays intervening it may take a while.
Got a nice e-mail from Sarah of the Microsoft team telling me to contact her if I had any problems installing the program. Well, she installed it for me, and, as you can see, I’m using it to write this article. I’m saving her e-mail in case I run into more problems.
I can tell you this 365 is very strange, giving you all these boxes to click on for various things I don’t know what are and will never use. There was one box for “blank document” which I clicked on and this is what I’m writing in.
My advice to you is never contact Microsoft for anything unless there’s a gun to your head or the equivalent.
Maybe go back to the typewriter if you can find one!
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